Sincere and diligent IT professional with the overall experience of 24+ years as Delivery Management, Managed Services Consultant, Application Operations Manager, Program Manager. Currently working as Application Delivery Manager encompassing delivery responsibilities of end to end IT operations in Managed service mode

• Managed Large teams with varied skills across geographies
• Managed IT operations by implementing proper controls on agreed execution plans within standard quality measures.
• Rich experience in stakeholder Management with the interactions of the business users across all the circles through regular visits to the retail stores.
• Implemented Business Operational Excellence framework to identify the improvement opportunities for Automation and
• Develop the tools to improve the First Call Resolution & Average Handling Time for the customer complaints
• Capacity to tackle challenging issues, handle multiple projects at the same time and provide innovative solutions.
• Managed Projects with existing issues, adept at zeroing in on core issues affecting the Projects.
• Vast experience in streamlining the Operations with quality gates as well as the implementation of ITIL Service Management practices
• Rich working experience in multi-vendor projects and customer-facing roles
• Hands-on experience in process simplification, product rationalization, performance management and Agile Transformation
• Strong project management skills with proven ability to estimate, plan, execute and control projects effectively to deliver agreed upon the scope on time within budget and Quality
• Articulate communicator speaking the language of both people and technology, blending technical expertise with interpersonal skills while interacting with the stakeholders
• Domain knowledge in Hospitality, Retail, Finance, E-commerce & Manufacturing
• Utilized Change Management systems to enhance change control and project execution
• Managed projects and programs in the areas of infrastructure, application development, product development, and system integration utilizing System Development Life Cycle (SDLC), ITIL, Oracle AIM, and Project Management framework